Where do you
Online store products from Creativeoliviatetro are packed and sent from Vancouver, BC, Canada for both domestic, US and international orders via Canada Post. Products from Spoonflower (fabrics) and Socity6 are made by and shipped directly from those respective companies, a print-on-demand company with warehouses across the globe. Spoonflower and Society6 automatically determines which location your items are sent from based on your shipping address. If there is any issues or questions, please email me to creativeoliviatetro@gmail.com in regards to Tetro Creative's products. For print-on-demand store questions, please check out their customer service tab in their websites |
Payment plans?Even though the in the payment it says "credit card", debit is also excepted for both the courses and in the shop! Google pay is also a form of payment at the shop. If payment plans are a must, please email me for a Paypal invoice request |
Here's a tip!If you live in the lower mainland area of Vancouver, you can purchase the Hiragana "Love Letters" affirmation deck at a shop called Esthette Lifestyle Shop. You can totally skip the shipping fees and come get them directly in your hands! There are many nice boutiques along the strip and cafés to relax at :) |
How long does
I (Olive) go to the post office once or twice a week, especially Fridays and Tuesdays for my website products. Customers have two options for time and money in terms of shipping method: Tracked (typically more expensive) and untracked (cheaper but you will not have the details on-route).You will receive a shipped notification email as soon as they're sent by me! As for Spoonflower and Society6, they automatically determine how long based on which location your items are sent from according to your shipping address |
What if I need to change/
If you are yet to receive a shipping fulfilment email, there may be still time to update your shipping information. Please email creativeoliviatetro@gmail.com as soon as possible with the changes and we will do our best to accommodate you. If the order has already been shipped, there is nothing we can do after the fact |
Tracked or Untracked
Untracked is a cheaper option for those who need international shipping, however please note that there is no tracking and cannot get tracking after the fact it's been shipped through the post. Tracked is typically a little quicker, and you can actually see where your package is. It may be a little more expensive, but it's certainly a lot safer and more manageable than the untracked option. **Every original artwork and commission work will have shipping tracking |
How much does
We go through Canada Post for rates and shipping according to the standard box sizes we currently carry. We try to be as economical as possible so that you don't have to pay out the wazoo for shipping fees, while also giving you the fastest shipping as we can! I get it, I would hate to pay 50$ CAD for shipping too. So here is how I calculate it! Domestic and International shipping is calculated based on average cost for tracked and untracked shipping with the weight and size, so we can offer you options for the cheapest rate possible. Shipping starts at $15 CAD and from there it is either $20 or $25 depending on the total weight of the order, postal code or the rate at this moment. Any customs fees, duties or taxes associated with the purchase internationally are the responsibility to the customer. |
Can I return, exchange or get
Unfortunatly no. Tetro Creative is a one person operation that sells on lean stock quantities (to keep our overheads low and minimal waste). We do not offer returns, exchanges or refunds for change of mind under any circumstances. If you're unsure, we encourage you to reach out on Instagram or email for further details on an item. |
What if my item comes
If there is an unfortunate event of a damaged item, please email creativeoliviatetro@gmail.com as soon as you receive your order. Please include photographs of the damage and how you received the parcel (e.g. rips to the satchel, inside damage) in the email. We will then investigate with our couriers and organize a replacement. |
Are there refunds for the
There are no refunds for the trial meetings, creativity coaching or the art class. "No shows" cannot be refunded. If anything comes up, please email me a minimum of 24 hours to cancel a session. Late cancellation are subject up to 20$ on top of the session's price. Please keep this in mind if ever you wish to book lessons |